Perhaps more importantly, that yes/no option isn’t just about whether to charge fees. It’s about recording the outcome of he claim. Regardless of whether there are any fees involved, the system needs to be able to record the difference between an item found by staff during the claims process (the primary circumstance under which no fees should be charged) and when the patron finds and returns the item. This is vital not only in the moment to determine whether fees should be charged but for the patron’s overall record, as future claims and other interactions will be different depending on whether the patron has a history of claiming items as returned and then finding them or a history of returning items that staff fail to check in. The step at check in is designed to capture that vital info and drive behavior surrounding fines. 

Best,

David